Secure payment

1. Our Payment Gateway: Paystack

At Zesintu Herbal Products, your security and trust are paramount. We do not process or store your sensitive payment information on our servers. All online payments are securely handled through Paystack, a trusted payment gateway used by businesses in South Africa.

2. How Your Payment is Processed Securely

When you proceed to checkout, you will be redirected to Paystack’s secure payment page. There, you can safely enter your details and choose from supported payment methods. Your payment information is processed within Paystack’s secure environment, and you will be redirected back to our website once the transaction is complete.

3. Accepted Payment Methods

Via Paystack (South Africa), we accept the following payment options (as available at checkout):

  • Credit & Debit Cards (e.g., Visa, Mastercard; Paystack also supports American Express for businesses in South Africa)

  • EFT (Electronic Funds Transfer) (enabled via Paystack’s integration with Ozow)

  • Scan to Pay / SnapScan

  • Apple Pay

(The exact options shown can vary based on Paystack configuration and the customer’s device/bank.)

4. Transaction Security & Data Protection

  • Encryption: Payments are completed on Paystack’s secure checkout pages (protected using modern encryption/secure connections).

  • Security Standards: Paystack states it is PCI-DSS Level 1 and ISO 27001 certified.

  • No Storage: Zesintu Herbal Products does not store your card number, CVV, or banking login details. We only receive the information necessary to fulfill your order (e.g., billing name, email, and delivery address).

5. Payment Confirmation & Order Processing

Your order will be queued for processing only once we receive payment confirmation from Paystack. Confirmation is usually instant, but EFT may sometimes take a short while depending on bank flow. You will receive an order confirmation email from us upon successful payment.

6. Failed or Pending Payments

If a payment fails or is marked pending, your order will not be processed. Please ensure:

  • Your card details are entered correctly.

  • You have sufficient funds or credit.

  • Your card is authorized for online transactions.

For EFT, follow the instructions shown by your bank/Ozow during checkout. Paystack advises contacting support if you were debited but the payment did not complete.

7. Pricing & Currency

All prices on zesintu.co.za are listed in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable. The final amount charged by your bank in another currency may vary based on their exchange rates.

8. Fraud Prevention

Paystack uses fraud prevention and monitoring processes, and some transactions may be held for verification. We reserve the right to cancel any order suspected of fraudulent activity.

9. Payment-Related Queries

For any questions regarding a charge, payment method, or transaction security, please contact:

Your financial security is our priority.
This policy is subject to change. Last updated: 22 January 2026